Inbox & CRM
Every conversation and customer, one place
A unified inbox for incoming messages, rich customer profiles, a CRM view, and a segment builder — relationship tools that live where your orders do.
Customers
A customer is a history, not an email address. Treat them like one.
The inbox
Messages answered where the context is.
Support tools bolted onto commerce lose the order history. Ours starts with it.
Unified conversations
Incoming messages land in one admin inbox, organized as conversations with an unread count you can’t miss.
Marketplace messages too
Buyer messages from connected marketplaces are readable and answerable from the same admin.
Context on tap
The customer behind a conversation is a click from their profile, orders, and value.
Nothing slips
Unread state is tracked per conversation, so the queue tells you exactly what still needs a reply.
The CRM
Know who you’re selling to.
Profiles, segments, and levers to reward the customers worth keeping.
Customer profiles
Every customer record carries their orders, contact details, and marketing status.
CRM view
A dedicated CRM page in the admin gives you the relationship picture across your customer base.
Segment builder
Build reusable customer segments with the segment editor and use them to target campaigns.
Store credit
Grant credit to a customer from their record — it redeems automatically at their next checkout.
Loyalty balances
View and adjust loyalty points per customer, right where you manage everything else about them.
Top-customer reporting
The analytics library ranks customers by orders and sales — your VIP list writes itself.
Own the relationship, not just the order.
Start free — your inbox, profiles, and segments are part of the same admin.